I'm not receiving approval emails for my skaters
First, click the "My Profile" tab and double-check the email address that we have on file.  You can also send yourself a test email message in that screen.
If the test-email doesn't arrive in your Inbox within 5 minutes, check your "Spam" and/or "Junk" folder -- sometimes our emails are mistakenly identified as spam.
It's possible that your ISP (Internet Service Provider), is intercepting the emails before delivering them to you.  If so, configure your ISP's "trusted sender list" to include our email address.
If the above suggestions are unsuccessful, consider using a different email address for your activities with EntryEeze. (We have had good luck with GMail and Yahoo, and sometimes bad luck with AOL)
If you wish, you can manage your skater approvals strictly from this account.  Email communication is not required.  However if you are not receiving emails, you may miss other important messages from competition chairperson(s).
Some of my skaters do not appear in my "Skaters & Approvals" tab
Are you sure that the missing skaters have completed payment for their competition entries?  (Check the Unpaid Skaters tab, which shows skaters who have created an account but not completed payment)
The missing skater may not appear in any tab -- if he/she intends to register for a competition but has not even created an account in that competition, he/she will not appear on your screens.
If you are sure that your skater has registered: visit that competition's home-page on EntryEeze, click the "Coaches" button, and look in the "Login as Guest" area to determine if that competition has a duplicate account bearing your name.  If so, please contact EntryEeze to merge the accounts.  IMPORTANT: You must include in the email: your name, your skater's name, and the name of the competition
If the above suggestions do not help, check with your skater to verify that he/she has registered for the competition.
Finally, check with the hosting club to verify that the skater has identified you as his/her coach.
Only the hosting club can change coach designations for a skater -- EntryEeze cannot do this.
The events displayed for a skater in my "Skaters & Approvals" tab do not match the events shown for that skater in my "Schedules" tab
This is likely a scheduling error or oversight on the part of the hosting club.  Please contact them as soon as possible to investigate, as they may be unaware of the error.  EntryEeze cannot make scheduling changes.
This may also be because your skater has been "scratched" from an event.  If so, it is not cause for concern, it could just be that the hosting club has not yet recorded the "scratch"
My skaters will be registering for a certain competition, but that competition isn't being displayed on any of my screens
A competition will only be displayed to you if at least one of your skaters has identified you as a coach AND has been active in that competition's registration.
If a competition appears in your "Unpaid Skaters" screen, but not in your "Skaters & Approvals" screen, this means that even though one of your skaters has created an account for that competition, none of your skaters has actually completed payment.
One of my skaters appears in BOTH the "approvals" page AND the "unpaid skaters" page.
Cause #1: Sometimes, a skater will complete payment (causing her to appear on your "approvals" page) and then later will add another event to her shopping cart without paying (causing her to appear on your "unpaid skaters" page).  This may not be an error -- she may have considered entering another event and then decided against it after placing it in her shopping cart.
Cause #2: Sometimes, a skater will create multiple accounts.  This can happen if the skater forgot her PIN number for the original account, and so created a second account.  Again, this may not be an error, however one of the accounts will not have her correct USFS number, so you should contact the LOC to be sure they have the proper account with the proper USFS# on record.